If you don’t find the answer here, contact us by sending a message via info@remtron.com or call 800-328-5570 and ask for customer service.

Reliability
»How reliable is wireless control?
See Remtron Technical Note: Operating Reliability

»What is the best frequency?

» Will portable and cellular phones interfere with my control?

» How does your system compare to other wireless control systems?

»How durable are the Command Pro hand held transmitters?

»Do you use spread spectrum technology?
See Remtron technical Note: Spread Spectrum

Safety
» How safe is wireless control?
See Remtron technical Note: Safety of Operation

» What happens if the transmitter can no longer communicate with the receiver?

» What happens if I inadvertently hit the controls when I am not using the system?

» Can I limit the distance the system can be used?

» How do I handle two users trying to use the system at the same time?

» Can another system inadvertently command my system?

» Can your system cause a fire or ignite flammables in the air?

» Can the system get stuck on a command and run out of control?

» What can I do if I have an emergency on the job?

Installation
» Do I need to get a License to install and operate your system?

» How do I connect the receiver to my equipment?

» Do I have to remove my pendant to operate your system?

» Where is the antenna on the transmitter?

» Can I mount the receiver antenna sideways?

» Is the system easy to install?

»Can I interface the receiver to a Controller Area Network (CAN) data bus?

Operation
» How long does a transmitter operate before you must replace the batteries? See Remtron technical note: Battery

» Will the new Command Pro transmitters work with my older model Remtron receivers?

» Are your handheld transmitters protected from water, mud and dust?

» Is there a low battery indicator?

» How does the operation of your system compare with other wireless control systems?

»How far can I operate the remote?

»Why does the transmitter shut off when I am not using it?

Maintenance
» How long does the battery last?

» How do I add a new transmitter?

» What type of batteries are required?

» Can I use rechargeable batteries for the transmitter?

» What if I damage the transmitter while under warranty, out of warranty?

» Are there service centers near me?